The Client Project Manager is the individual from the client that the MRH Project Manager works with directly to ensure that all resources that are needed from the client are available to the MRH project team. The client's Project Manager is also responsible for the scheduling of all work that is required of the client. During the course of the implementation, the client's Project Manager also works closely with their team, as well as the members of the MRH project team to ensure that all timelines are met and that all work scheduled is completed. If at any time during the project issues arise, the client's Project Manager is the central point of contact for The MRH Technology Group in order to resolve the issue.

The Client Tour de Force Administrator is the individual from the client that is trained on the utilities and functions needed to administer Tour de Force. Typically, the Client Tour de Force Administrator is the person responsible for learning the utilities associated with the Administrator Console of Tour de Force. The Client Tour de Force Administrator is often the primary person responsible for making configuration changes and customizations, publishing screens, customizing grid layouts and views, and applying updates to Tour de Force.

The client's Tour de Force Product Champion is the individual from the client that is the primary go-to person for the users of Tour de Force , once implemented. During the implementation process, the Product Champion shadows the MRH Consultants through each step of the setup and configuration process.

Another role of the Product Champion is to work with the MRH Application Consultant before and during the final go-live training to reinforce the client's business process rules, and that Tour de Force is configured to meet these business process rules.

For a period of 30 days following the go-live training, the Product Champion typically has direct access to the assigned MRH Application Consultant to assist in any administrative changes that are required following the go-live training. During this 30 day period, the Product Champion needs to work with The MRH Technology Group to resolve all outstanding issues that arise during and following the go-live training. After the 30 days following go-live training, the Product Champion generally begins to submit and manage all support requests through the MRH web support system.

The Product Champion also works closely with the MRH Business Consultant to develop a customized user's guide prior to go-live training. This guide needs to explain the primary goals of use relating to the business rules and policies of the client, and needs to be distributed to users during the go-live training.

The MRH Project Manager is the person from The MRH Technology Group that is responsible for the scheduling of all work associated with the successful implementation of Tour de Force. During the course of an implementation, the MRH Project Manager works closely with the Client's Project Manager to assure that all timelines are met and that all work scheduled is completed. If at any time during the project issues arise, the MRH Project Manager is the central point of contact from The MRH Technology Group.

The primary role of the Business Consultant is to learn and understand the business policies and practices of the client in order to assist with the completion of the Implementation Questionnaire, and then perform the base configuration of Tour de Force to best meet the client's needs. The Business Consultant is usually the person who is on-site to review the base configuration of Tour de Force , and performs the base training for the project team and key users of the client. The MRH Business Consultant also performs the Sales Process Assessment and Mapping milestone of the implementation, as well as identifies and documents the business policies and rules associated with the client.

The MRH Business Consultant is typically involved with the implementation from the inception of the project through a period of 30 days following the final go-live training. If ongoing consulting is required by the client from the Business Consultant after the 30 day period following go-live training, then the support credits of the client must be used for this consulting time, or the time and expenses are invoiced directly to the client.

In most cases, the Business Consultant role is also the responsibility of the MRH Project Manager.

The MRH Environment Consultant is the person who has the primary responsibility of working with the client's IT Admin to perform the Review of Existing IT/Server Architecture, the setup of Remote Access, the Base Installation and the Data Conversion milestones.

The MRH Environment Consultant is typically the resource for answering questions and resolving any issues related to technology, remote connectivity, the infrastructure of networks, the base installation of Tour de Force , and any server side issues related to the operation of Tour de Force.

The MRH Environment Consultant is generally involved in the project from start to finish, and is a key backup to the MRH Project Manager. Following the implementation of Tour de Force , the MRH Environment Consultant is often used as a resource by the Extended Services Team of The MRH Technology Group to troubleshoot any infrastructure or technology related issues that the client may encounter.

The primary role of the MRH Application Consultant is to become familiar with the base setup and configuration of the client to a level that the MRH Application Consultant can provide basic guidance and training on the application of Tour de Force within the client's business. The MRH Application Consultant is generally the person that performs the Go-Live Training milestones.

The MRH Application Consultant is not responsible for performing the same level of consultative guidance as the MRH Business Consultant. During the go-live training sessions, the client's Product Champion must be involved with the MRH Application Consultant to assist in the training process and most importantly, the application of specific configurations to the client's business environment.

After Tour de Force is implemented, the MRH Application Consultant is often used as a resource by the Extended Services Team of The MRH Technology Group to assist with any application questions that the client may encounter as well as ongoing training.

In most cases, the Application Consultant role is also the responsibility of the MRH Project Manager.

The MRH Extended Services Team has a portfolio of services designed to assist customers with the maintenance and enhancements of Tour de Force , as well as with their technology environments. The primary role of the MRH Extended Services Team is to complement the MRH Project team during and after the implementation of Tour de Force.

The portfolio of services covers many essential post-implementation functions including but not limited to resolving web support requests, performing web and on-site training sessions, and conducting a thorough business process analysis. One of the goals of the MRH Extended Service Team is to help companies maximize their return on their software investment by training users to more consistent and more efficient in Tour de Force.

Typically, interaction between the Extended Services Team and a client starts during the 30 Day Project Support timeframe. Once the 30 Day Project Support timeframe has expired, the MRH Project Manager will coordinate a introduction to the Extended Services Team at which time all customer support requests, training, and consulting services will be handled by the MRH Extended Services Team.
Turning over to Extended Services Team