Maintenance Plan Options Maintenance Plan Fees Support Credits Call In Support Renewell Process Types of Requests Covered Request Type/Credits Used
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The number of Support Credits initially issued under a Maintenance Plus plan is based on the actual dollar amount of the Maintenance Plan fees allocated to Support Credits, as outlines under Plan Fees.
This dollar amount is divided by $35.00 and rounded up to calculate the available support credits for the support plan period. Clients will be charged for the use of credits based on the types of support incidents that are requested from the MRH Extended Services Team.
Clients will have access to all incidents that have been logged and when support credits have been used through the web support system.
Any un-used support credits will carry over from one plan period to the next allowing clients to accumulate credits to be used for things such as major version upgrades and training.
Clients who maintain an active Maintenance Plus support plan and wish to purchase support credits on an as-needed basis can do so at a rate of $35.00 per credit and in blocks of 20 credits. Clients who maintain a Standard or Upgrade Protection plan can purchase support credits on an as-needed basis in blocks of 20 support credits at the rate of $40.00 per credit .
